Shipping from Demco How will my product ship? Fast Shipping: Orders for stock products should ship within one business day. Just look for the stock product icon: . This means products will ship via FedEx Ground from our warehouse in Wisconsin unless otherwise noted. Rush Delivery: For orders received by 4 p.m. CT on stock products, choose Overnight for faster delivery.Available stock products will arrive next day — guaranteed! Express shipping charges will be added to your invoice. FedEx means the product will ship via FedEx Ground delivery directly from the manufacturer. Oversize parcels mean that due to size, the product may ship FedEx Ground but will be subject to a special delivery rate. Truck Delivery means items are too large or heavy to be delivered through a small parcel service — a common carrier will be used. Stock Shipping & Processing Charges There is one flat rate of $9.95 shipping on stock orders of $100 or less. Shipping charges for stock orders over $100 are calculated by adding 10% to your order total. If you’re ordering on demco.com, shipping charges are easily calculated at checkout. If your organization has a contract, you may qualify for low shipping and discount pricing. Sign into demco.com to view your account benefits. Items Shipped from Our Suppliers Need to know shipping and processing charges, product availability, or lead times before you place your order? Here are your options: • Web: Visit demco.com (search shipping charges). • Email: Send your request labeled “shipping quote,” to order@demco.com.We’ll calculate the shipping and processing charges and email it back to you. • Phone: Call Demco Customer Service at 800.356.1200 M–F between 7 a.m. and 6 p.m. CT. • Fax: Send your request labeled “shipping quote” to 800.245.1329.We’ll calculate the shipping and processing charges and fax it back to you. Note: The Demco shipping and handling program is not valid in combination with bids, special orders, or other promotions involving special pricing. It is not valid for orders shipped outside the 48 contiguous states and does not apply to rush or special delivery. If Your Order Ships by Truck Shipping and processing charges start at $60. Large furniture and some other products are shipped by truck direct from the manufacturer. For estimates, lead times, and details, please call 800.356.1200. Orders shipped via truck are delivered either to the end of the truck or onto your loading dock. If you require delivery beyond these points an extra charge will apply. For more information, visit demco.com (search ship services). For shipments to Alaska or Hawaii, call 800.356.1200 for rates. Receiving an Order from Demco When your shipment arrives … Before you sign the delivery receipt, inspect your shipment for any possible damage. If your FedEx Ground or Parcel Post shipment arrives damaged, call Demco at 800.962.4463 for an immediate replacement. If you have any questions about your delivery, call Demco at 800.962.4463, 7:30 a.m.–5 p.m. CT. Damaged Items • Inspect your shipment for possible damage before signing the delivery receipt. • Describe the damage on the delivery receipt. • Refuse the shipment, if possible. • As soon as you discover a damaged shipment, contact Demco’s Customer Service for further instructions. Call 800.962.4463. Note: Terms and conditions may change at any time. Please go to demco.com and review our returns or exchange policy along with our entire Demco Terms and Conditions policy. How much assembly will be involved? Just look for the number of hammers next to the product. Light Assembly means that there is minimal assembly required. You’ll have to tighten a few bolts and/or turn a few screws.This may take up to 15 minutes. Moderate Assembly is a bit more complicated. More tools are added to the mix. Power tools may be necessary and assembly may take up to one hour. Installation is more involved, and depending on your staff, you may want to consider hiring a professional for help.There are many pieces to assemble, and it will require hand or power tools — although all parts, hardware, and instructions are included.Assembly will generally take more than one hour. 4 1 1 1 Next Day Shipping Oversize Parcels Truck Delivery SHIPPING KEY FedEx Ground Delivery within one business day. Just look 850 2019_FL_orderform.indd 850 11/1/18 5:14 PM